Refund and Returns Policy
Thank you for your purchase on our website.
If, for any reason, you are not completely satisfied with your purchase, we encourage you to review our refund and return policy outlined below.
The following terms apply to any products you have purchased from us.
INTERPRETATION AND DEFINITIONS
INTERPRETATION
The capitalized words in this policy have meanings defined under specific conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.
DEFINITIONS
For the purpose of this Return and Refund Policy:
Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to
GRACEVILLE MULTI LINKS LTD, located at NO. 8, ADEMOLA AWOSIKA STREET, KUBWA, ABUJA, FCT, NIGERIA. Registration number: 7948819.
Goods refer to the items, whether tangible or digital, offered for sale on our Service. Orders mean a request by you to purchase Goods from us. Service refers to the website. Website refers to the URL accessible from themesveranda.com. You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service, as applicable.
YOUR ORDER CANCELLATION RIGHTS
Although we are confident that you will enjoy our products and goods, we understand that there may be situations where you need to cancel your order. To exercise your right of cancellation, you must inform us of your decision by providing a clear statement. You can inform us of your decision by:
By email: support@premiumlayoutstore.online
We will reimburse you no later than 14 days from the day we receive your refund request. The reimbursement will be made using the same means of payment you used for the order, and you will not incur any fees for the reimbursement.
DIGITAL GOODS:
Purchase of Recurring Digital Goods and/or Subscriptions (“Subscription”): Your payment for the services will automatically renew at the end of each subscription cycle. You have the right to cancel your subscription at any time by contacting our support at the email mentioned above. The cancellation will take effect on the following day, after which you will be downgraded and/or denied access to the subscription and/or services. Cancellation does not entitle you to a refund or in-store credit for a partial subscription cycle.
Purchase of One-Time Digital Goods: You have the right to cancel your order within 7 days of purchase without providing a reason, by contacting our support at the email mentioned above. If a purchased digital good does not perform as described on the website, you may contact our support at any time, and we will assess your claim. If justified, we will provide a refund. Refunds will not be granted in cases of purchase abuse.
Purchase of Digital Services as Digital Goods (Digital Services): Due to the unique and personal nature of digital services, returns and refunds will be handled on a discretionary basis. We have the sole discretion to assess cancellation requests on a case-by-case basis, which should be sent to our support email mentioned above. Factors considered include the terms of use, adherence to our highest standards in providing the digital services, as well as any misconduct or improper use. Incomplete orders may be canceled within 7 days of placement. Completed orders or milestones may be canceled within 3 days after delivery of the digital services or the notice of them, whichever is the latest.
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: support@premiumlayoutstore.online
